Privacy Policy

We collect information you provide directly to us when you use GarageAssist and the Services. This includes when you:
- create or manage an account
- use our web or mobile applications
- enter or upload data into the platform
- request customer support
- communicate with us

Personal Information - Information that identifies you, such as:
- name
- email address
- phone number
- mailing or billing address
- account credentials
- payment and billing details

‍Operational Data - Information required to operate your towing business through GarageAssist, including:
- dispatch and job records
- customer details you input
- service activity and communications

‍Vehicle Information - Information related to service calls, including:
- vehicle make, model, and year
- license plate number
- VIN
- service history and condition reports

‍Device and Technical Information - Information referencing the device used to access our services including:
- device type and identifiers
- operating system and version
- IP address and network data

We may associate this information with your account to improve performance, security, and user experience.

When you use GarageAssist, we automatically collect certain information including cookies and similar data to:
- improve functionality and performance
- understand usage patterns
- measure engagement and effectiveness

You can control cookies through your browser settings.

When you use GarageAssist, we automatically collect certain information.

‍Device Information - Information about the device used to access our services including:
- device type and identifiers
- operating system and version
- IP address and network data
- browser
- cookies and session data
‍
Usage Information - Information about how you interact with features including:
- system activity and performance data
- crash reports and diagnostics
- referring URLs
- pages viewed

We may also obtain information from other sources and combine that with information we collect through the Services. For example, we may collect information about you from third parties who provide services on our behalf, such as maintaining and monitoring usage of the Services and processing payment transactions. We also may receive information about you from the third parties with whom you interact through the Services.

We use your information only as necessary to:
- provide and operate the Services
- process service calls and dispatch workflows
- facilitate payments and transactions
- provide support and maintain system performance
- enable GPS tracking and mapping, route optimization and location-based job management
- connect with motor clubs, insurers, and partners
- track driver availability and job status
- send service-related updates
- provide customer support
- detect fraud or misuse
- share relevant product updates (you may opt out of marketing communications)

We do not sell, rent, or trade Personal Information or Vehicle Information other than as needed to provide the Services requested by you.

We may share information with:
- employees and contractors who require access to perform their duties
- trusted service providers operating under strict confidentiality obligations
- service providers and infrastructure partners supporting our Services
- authorities to comply with legal obligations or regulatory requests
- to enforce our Terms of Service
- law enforcement to protect the rights, safety, and property of users or others
- parties in connection with a merger, acquisition, or sale of assetswith your consent or at your direction

Communications with GarageAssist, including phone calls, video calls, and in-app messaging, may be monitored, recorded, and retained for:
- customer support
- quality assurance
- training
- fraud prevention and security

By using the Services, you consent to such monitoring and recording as permitted by law.
‍

We may use aggregated or de-identified data for analytics, research, and product improvement. This data cannot reasonably be used to identify you.

We take the security of your information seriously and maintain a comprehensive security program designed to protect your data against unauthorized access, loss, misuse, or alteration. Our safeguards include administrative, technical, and physical controls such as:
- Encryption: We use industry-standard encryption protocols to protect data in transit and, where appropriate, at rest.
- Access Controls: We enforce strict access controls, including role-based permissions, least-privilege access, and authentication mechanisms to ensure that only authorized personnel can access sensitive data.
- Monitoring and Detection: We actively monitor our systems for suspicious activity and potential vulnerabilities, including logging, alerting, and anomaly detection.
- Secure Infrastructure: Our platform is hosted on secure, reputable cloud infrastructure providers with built-in security and redundancy protections.
- Regular Reviews and Testing: We conduct periodic security reviews, risk assessments, and testing of our systems to identify and address potential weaknesses.
- Vendor and Partner Controls: Third-party service providers are carefully selected and required to adhere to strict data protection and confidentiality standards.
- Incident Response Procedures: We maintain processes to respond promptly to potential security incidents, including investigation, mitigation, and notification where required by law.

While we continuously work to protect your information and improve our security posture, no method of transmission over the Internet or electronic storage is completely secure. As a result, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should take care when transmitting sensitive information through any online service.

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

If changes materially affect how your information is used, we will provide appropriate notice.

Your continued use of the Services constitutes acceptance of the updated Policy.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:
- the right to access your data
- the right to request deletion
- the right to know how your data is used

GarageAssist operates as a service provider and:
- does not sell Personal Information
- does not use data outside of providing the Services
- processes data only within the scope of its business relationship with users

GarageAssist is intended for users 18 years of age or older.

We do not knowingly collect Personal Information from children under 13. If you believe a child has provided us with Personal Information, please contact us at info@rhodytechnologies.com so we can remove it.

We retain Personal Information only as long as necessary to:
- provide the Services
- comply with legal obligations
- resolve disputes and enforce agreements

Retention periods depend on:
- account status
- legal requirements
- operational needs

You are responsible for maintaining backups of your own data.

GarageAssist is operated in the United States.
‍
If you access the Services from outside the U.S., your information may be transferred to and processed in the United States. By using the Services, you consent to this transfer.

You may request to:
- access
- update
- correct
- delete your information

Contact us to submit a request. We will respond within applicable legal timeframes.

If you have questions about this Privacy Policy or our data practices, please contact us at: info@rhodytechnologies.com